Shipping & Returns Policy
During this time, shipping and delivery of products has been more of a challenge. There are fewer commercial flights and that has impacted delivery. Typically, items would be initially shipped by air from the warehouse. Now that flights are way down, either additional shipping costs are added or there are delays with delivery.
Please be understanding during this time because these things are out of our control and are impacting everyone. We want to maintain our free shipping and US shipped standards for most of our products, as well as to keep costs down.
Orders are still being processed within 24-48 hours. We are working extra hours on the weekend to expedite shipping due to delays. Please see each individual product page for estimated delivery which varies per product.
Tracking information has also been delayed. Once your item ships you will get assigned a tracking number but it may take over 24 hours for that to update. We have seen significant delays in updating of tracking information.
We greatly appreciate your business and patience with us during this trying time.
Feel free to email us at any time for updates at firstname.lastname@example.org.
If you aren't completely satisfied with your product, return the item within 14 days of delivery for a refund (see refund policy for more details).